PRIVACY & SAFETY
The term "personal data" refers to any data that identifies an individual including name, phone number, date of birth, email address, postal address, IP address and any other information that you choose to communicate to neubsandals.com about yourself.
We are committed to respecting your privacy and using all personal data solely for order processing, marketing and communication purposes if requested via providing your personal data through emails and telephone numbers.
PAYMENT METHODS
- PayPal payments
- JCC payments
- Cash on Delivery (if applicable)
SHIPPING & RETURNS
CHANGES:
For your fastest service, changes in our store are made by returning the product of the original order while at the same time purchasing what you want with a new order. Thus, the product you want leaves immediately. We, upon receipt of the return, refund you the money for the product you returned.
If you purchased the product online, changes are possible by sending the original package back to us and then once we receive said item, we will issue the new item to you.
For inside Cyprus: The return will be made by AKIS EXPRESS and our charge to the address:
Dinosavraki Nicosia
Address: Λεωφ. Αρχιεπισκόπου Μακαρίου Γ' 72, Nicosia 7510
Phone: +357 94494527
Product changes for countries outside of Cyprus are at the customer's expense.
RETURNS:
You may return the product within (15) fifteen calendar days of receipt as shown by the statements of the shipping company from which you received it, without any charge on your part. The product to be returned must be in excellent condition, unused and in the product packaging as you received it, without the packaging or the product having been altered in any way. Returns are not accepted for altered-used-dirty products and for altered packaging there is a charge of 20 euros for each package.
For inside Cyprus: The return will be made by AKIS EXPRESS and our charge to the address:
Dinosavraki Nicosia
Address: Λεωφ. Αρχιεπισκόπου Μακαρίου Γ' 72, Nicosia 7510
Phone: +357 94494527
Product changes for countries outside of Cyprus are at the customer's expense.
In any case, and for your best service, please complete and send the returns form and optionally inform us by email at info@neubsandals.com
CAN I CANCEL MY ORDER?
Of course, you can simply inform us in advance about the cancellation by phone at =357 94494527 or via email at info@neubsandals.com since the usual shipping time for each order from us is 24-48 hours.
IS THERE A REFUND?
Yes, refunds are possible when purchases are made online (not in store). However, we note that no refund will be made for any product that has been used and any transportation costs incurred for delivering the product to the customer will not be refunded. If the product packaging, shoe box, etc. has been altered in any way, you will be charged the amount of 20 euros. The refund will be made via deposit into your personal bank account, within (15) fifteen days of receipt of the return by us.
In any case and for your best service, please inform us by email at info@neubsandals.com
Need Help? Call us or email with the above.
